Here’s a simple truth about business: You can’t manage people; you can only manage the processes that people work inside.

People must ultimately manage themselves and any manager who doesn’t understand this has defeated their purpose before they even begin.

Managers must engage processes by studying, analyzing, and streamlining them so as to make it as easy as possible for people to manage themselves within these processes.

Anything else in business is egotistical tom foolery.

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